Terms & Conditions

Effective Date: 9th of September 2024

Welcome to Customize Your Tour. By accessing or using our website (www.customizeyourtour.com), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before booking a service or using our website. If you do not agree with any part of these terms, please do not use our services.

1. Use of Website

You agree to use our website for lawful purposes only. You may not use our website in a way that could damage, disable, or impair the services, or interfere with any other party’s use of the website.

2. Booking and Payments

By booking a tour or service through our website, you agree to provide accurate, current, and complete information. You are responsible for all charges related to your booking. Payments are due upon confirmation of the booking, and you agree to pay the total amount as specified during the booking process.

We accept payments via credit card, PayPal and bank transfer. All transactions are secured with Let’s Encrypt to ensure the safety of your financial information.

3. Cancellation and Refund Policy

Cancellations must be made in writing (via email) and will only be valid once confirmed by us. The following refund policy applies:

  • 30 days or more before departure: Full refund minus a 20% service fee.
  • 15-30 days before departure: 50% refund.
  • Less than 15 days before departure: No refund.

Refunds for any third-party services (such as accommodations or transportation) will be subject to the individual provider’s policies.

4. Travel Insurance

We highly recommend that all customers obtain travel insurance before embarking on any tour. We are not responsible for any personal injuries, accidents, or damages during your tour. Your safety is your responsibility.

5. Changes to Itinerary

We strive to deliver the exact experience outlined in your booking, but circumstances beyond our control (such as weather, strikes, or political unrest) may require us to modify or cancel certain activities or services. In such cases, we will offer alternatives of equal value but do not guarantee the exact itinerary.

6. Liability

Customize Your Tour and its employees, partners, and affiliates are not liable for any direct or indirect damages that may arise from using our services, including but not limited to, delays, personal injuries, or cancellations.

By booking with us, you acknowledge that you travel at your own risk and are responsible for your actions. Any claim regarding dissatisfaction with the services provided must be submitted in writing within 30 days of your tour’s completion.

7. Intellectual Property

All content on this website, including logos, images, text, and graphics, is the property of Customize Your Tour. Unauthorized use of our content is prohibited without written consent.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We do not have control over these sites and are not responsible for their content, policies, or practices. We encourage you to read the terms and privacy policies of any external sites you visit.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Switzerland/Zurich, and any disputes arising from or in connection with these terms will be resolved in the courts of Switzerland.

10. Changes to Terms & Conditions

Customize Your Tour reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use of the website and services after changes to these terms indicates acceptance of the updated terms.

11. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at: